Refund policy

Thank you for shopping at Monivore. We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Window

Eligible items may be returned within 30 days after delivery.

To qualify for a return, products must:

  • Be unused, unworn, and unwashed.

  • Include all original tags and packaging.

  • Be in the same condition in which they were received.

  • Not show signs of damage, alteration, or excessive handling.

Monivore reserves the right to deny returns that do not satisfy these requirements.

Items Not Eligible for Return

The following items cannot be returned or refunded:

  • Clearance and final-sale merchandise.

  • Gift cards.

  • Personalized or custom-made products.

  • Items that have been worn, washed, altered, or damaged after delivery.

Exchanges

At this time, Monivore does not provide direct exchanges. Customers who wish to obtain another size, color, or style may return an eligible item and place a new order.

Return Shipping Costs

Customers are responsible for return shipping expenses unless the item received was defective, damaged, or incorrect.

For added security, we recommend using a shipping service that provides tracking information, as Monivore cannot be responsible for returns lost during transit.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or does not match the items purchased, please submit the necessary information promptly so that the matter can be reviewed and resolved appropriately.

Refund Process

After the returned merchandise is received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges, if any, are non-refundable except when the return results from an error on our part or a defective product.

Depending on your financial institution, refunds may require additional time to appear in your account.

Order Cancellations

Orders may be canceled only before processing or shipment begins. Once an order has been dispatched, it becomes subject to the standard return procedure.

Policy Modifications

Monivore reserves the right to revise or update this Return Policy at any time. Continued use of https://monivore.myshopify.com/ and purchases made through the store constitute acceptance of any modifications to this policy.